FAQs
REAL ANSWERS. NO FLUFF
Product
What makes Plaeto the ideal shoe for me?
Plaetos are designed after extensive research on Indian feet. Hence, Plaetos are the ONLY shoes specifically designed for Indian feet!
Whether you're playing on the basketball court, sprinting in the park, or just living your everyday adventure, Plaetos do it all! The best part? No need to switch shoes for indoor and outdoor play.
Are Plaetos sustainable?
At just 6.5 kg CO₂ per pair, Plaetos have a 50% lower carbon footprint than most athletic shoes.
Are Plaetos made in India?
Yes, Plaeto is a 100% Made-in-India brand. Every material we use is locally sourced and meets world-class standards.
Purchase
Where can I grab a pair of Plaetos?
Plaetos are available at:
- plaeto.in (our home base with FREE shipping—score!)
- Amazon
- Flipkart
- Myntra
- Ajio
- Centro stores
Can I try Plaetos in a physical store?
Absolutely! Come visit us at our Koramangala office in Bangalore (which doubles as a store, cool, right?). Plaetos are also available at 15 Centro stores across Hyderabad and Coimbatore.
How do I find my right Plaeto shoe size?
You can refer to the shoe size chart on the product page of our shoes. Our shoes are true to size, with a relax toe room suitable for Indian feet.
How do I check the status of my order?
You will receive a tracking link on your registered email and WhatsApp number once the order is dispatched from our warehouse.
What are the payment methods you accept?
- Credit cards
- Debit cards
- UPI
- Net banking
- Cash on Delivery
Return, Refund & Exchange
How can I return a product?
If the size or color isn’t as expected, place a return request within 30 days of receiving the product. We’ll process it for you.
What is your refund policy?
We offer a full refund within 30 days if you change your mind — as long as the product is unused, in its original packaging.
Can I exchange a product?
Absolutely! If you'd prefer a different size or style, you can request an exchange. The product should be unused and in its original condition. We’ll guide you through the process to make it easy.
Warranty and Care
How do I clean my Plaetos?
To wipe off dirt, use a damp cloth. For a deeper clean, hand wash with mild detergent. For a thorough clean, machine wash is recommended.
Do Plaetos have a warranty?
Yes! All our coloured shoes come with a 6-month warranty, and our school shoes are covered by a 1-year warranty, both against any manufacturing defects.
How can I reach your team?
- Email: care@plaeto.in
- WhatsApp: 9611484007
Got questions? Want to chat? Need shoe advice? We're all ears!
Get in touch
Have questions about your order, or a general enquiry?
